Improved IT and business efficiency while lowering costs
Sector: EngineeringNo. Employees: 1001-5000Services Taken: Managed Services and Supply Chain Services
"Our desktop Operating System and Office products were due for a refresh and the PC estate was beginning to age. The number of calls to our internal service desk was also higher than desired and this meant that the IT support team could be stretched. We felt that in the long term we could derive more value for the business by introducing the additional expertise of a third party."Bill Price, Systems and Technology Director at Costain
The BackgroundThe Costain Group is one of the UK’s leading engineering and construction companies, employing over 3,000 staff at its Maidenhead headquarters, Manchester Energy and Process Division and on construction sites across the UK.
The ChallengeEffectively support 3,000 IT users across multiple offices and construction sites while reducing both capital and operational costs.
The SolutionDaisy implemented a full IT asset refresh using its cost per seat solution which is supported by a dedicated service desk.
The Result> Service desk calls reduced by 20%> Asset management allows cross charging of IT to specific projects for the first time> In-house IT team able to re-focus on business strategy